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(L-R) Seetaraju Gembali, Managing Director, GSR Pharma Research; Vinod Arora, Principal Advisor, IGMPI (Moderator); Dr Girish Jain, President, Research & Development, Alkem Laboratories and Pramod Pimplikar, Managing Director, Shalina Laboratories
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Recipient of QCI - D.L. Shah National Quality Award
Recipient of QCI - D.L. Shah National Quality Award
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FSSAI directs 10 e-commerce Food Apps to delist non-licensed operators on sub-standard food

FSSAI pointed out to the food apps like Swiggy, Zomato, FoodPanda and 7 other apps to stop using edibles supplied by non-licensed operators after consumer complaints of sub-standard food being served through e-commerce platforms.


Following a series of complaints related to sub-standard food being supplied by food businesses listed on e-commerce foodservice platforms, FSSAI has directed 10 such platforms to debar the non-FSSAI licensed/registered food operators and ensure compliance of food safety rules and regulations.

Apart from Swiggy, UberEats, Zomato, FSSAI has sent notices to BoxB, Fasoos, Foodcloud, Foodmongo, Foodpanda, JusFood and LimeTray.

In February this year, FSSAI had operationalised guidelines for e-Commerce Food Business Operators (FBOs).

As per the guidelines, the listed FBOs on e-commerce platforms need to display their licence numbers. It also mandated an agreement between the e-commerce platforms and FBOs to comply with the Food Safety and Standards ct, Rules and Regulations.

There were also several complaints of sub-standard food being delivered to consumers through online market aggregators.

FSSAI has also directed the e-commerce platforms to furnish their FSSAI license, the agreement signed with FBOs and their internal checks to ensure that their FBOs hold valid FSSAI licences.

Stating that consumers will welcome this new movement that aims to increase food safety, the regulator said that the online food platforms need to work harder to ensure compliance as soon as possible with this new legal framework.